Spotlight: ESP Promotions
Join us as we talk with Susan Lange, Owner of ESP Promotions.
What is your first memory of ESP Promotions?
Becoming an approved vendor and securing my first order.
How does that compare to what the company has become today?
I am now an approved vendor for, literally, hundreds of suppliers!
What has surprised you the most about being a business owner?
Hard work and dedication is not easy but it is very rewarding. I have no regrets!
Who are some of the coolest people you've met since opening?
I have met so many wonderful people. Business owners, religious leaders, politicians, and most notable to date, Ryan Tannehill from the Miami Dolphins!
What might we be surprised to learn about ESP Promotions?
ESP Promotions is a home-based business since 2001. We specialize in USA Made products and apparel.
How do you think ESP Promotions will change within the next 5 years?
ESP Promotions is on track to increase visibility through social media and, growth through additional networking and community involvement opportunities.
What has been your main goal with ESP Promotions?
ESP Promotions strives to provide top-notch customer service. Our customers receive excellent service with an above-and-beyond attitude. Our goal is to exceed customer expectations. We do that by keeping track of your orders from concept through delivery. We also provide cutting edge premium items and electronics along with the traditional items offered by the ad specialties industry.
What does a typical work day look like for you?
My typical workday starts with my email in-box! From there, it varies depending upon what quotes need to be researched, what proofs need to to followed up and, sometimes local delivery of an order. Everyday brings new challenges; no two days are ever the same at ESP Promotions! And that is truly one of the things i most enjoy about my company!
Why did you choose Cleveland?
Cleveland is not only a city rich with tradition and promising growth, but filled with people and companies who value hard work, strong ethics and support for small business owners.
What has been the most satisfying thing bout opening ESP Promotions?
Most rewarding moments are when it all comes together! I find just the right premium item or apparel, in the correct color, the right size(s) the right price, and stock is good!! When I am working with a client and we come in under budget and my client is a hero! Those are great days!